Need assessment
Risk management is not always straight forward and we understand this best of all. We also know that no one understands your risks better thank you. However, there is merit in an objective need assessment which we are be happy to provide on request. The final decision is ultimately up to you the customer and we respect that.

Sale care
We understand that we will only prosper if our clients prosper and therefore believe that the sales process should be as efficient and effective as the end result. We also know that happy customers are loyal returning customers and you can therefore expect to be spoilt with before and after sales care.

Register with us
It is free to register with us by following this link. By registering with us you will automatically receive your own online account. By logging in with your secure username and password you will be able to maintain your account, follow the processing of your orders, repairs and upgrades. You will also be able to order directly on-line from our HOTSHOP.

Be informed
Sign-up for our free e-newsletter. Our e-newsletter will keep you up to date with the latest innovations, releases and upgrades. You will also be informed of special promotions, launches, new demo farms and relevant news.

A comprehensive FAQ's (frequently asked questions) list is available at this link.

GIS services
Our HOTEYE web based GIS monitoring system boasts with some impressive map sets. However:
a) Should you have your own map sets we will gladly ad them to your login. You can upload them via this secure upload facility using your login.
b) The HOTEYE system also allows you to draw your own mapping directly on top of the existing vector and satellite mapping.
c) We will assist you with basic map drawing support should you require.
d) Precision GIS mapping services are available on request.
You are therefore again spoilt for choice.

Training
We offer 1, 2, 3 and 5 day tailored courses on all our products, services and risk management applications at a minimal fee. Should you and/or your staff require training please feel free to send us your training request:
a) Preferred date and location,
b) Number of delegates,
c) Items to be covered in the training,
d) Any special dietary requirements.

Installations
Due to the easy to use DIY nature of our products, installations are seldom required. However, installations services are offered by our agents and dealers at a minimal fee.
In cases where our HOTNET VHF network is required the installation of the network is done by qualified HOTGROUP personnel.

Demonstrations
We are very proud of our products and therefore appreciate any opportunity to demonstrate them. However, due to the nature of our products they can only be effectively demonstrated in real use environments with the added advantage of real use and track records in real-time. We have therefore appointed demo-agents just for this purpose. They are real customers with real applications and there are one near you. Should you want to sign up as demo-agent customer, please inform us prior to your purchase as you might then also qualify for a demo-agent discount.

Repairs
Our products are of the highest quality, but in the event of failure we are able to repair all of our products. Rechargeable batteries require replacement after the 2nd or 3rd year depending on temperature exposure and use. We are also able to refurbish any product and restore it to its original esthetics. Repairs can be collected by or sent to your sales agent or posted directly to us by registered speed mail:

HOTSURE
PO Box 15071
Lyttelton
0140
RSA

Warrantee repairs and replacements
All our products carry a 12 month manufacturers carry-in warrantee. Warrantee repairs/replacements can be collected by or sent to your sales agent or posted directly to us by registered speed mail:

HOTSURE
PO Box 15071
Lyttelton
0140
RSA

Terms and conditions of sale
In the interest of our customers, agents, dealers and ourselves we prefer to keep things formal. A mandatory sales agreement has to be signed with each purchase. An example of the agreement can be downloaded by following this link.

Terms and conditions of this website
The conditions of use of this website is available at this link. By using this website you are agreeing to our terms and conditions.

Disclaimer
Our disclaimer is available at this link. By using this website you are agreeing to the terms of our disclaimer.